Osmius has a network of "Platinum Certified Partners" that offers several Professional Consulting Services to help you in the achievement and success in the implantation of a complete Monitoring System.
Between the Consulting Services we can find the next ones:
This Service is the first step of any Monitoring project.
The main objective of this phase is to correctly identify all the physical and logical elements that compose the infrastructure. These include:
During this first step there will be some interviews in order to know the technological environment of the client and an analysis of requisites trough the study of the existing documentation related to services, applications and systems.
In addition, there will be some Practical Sessions in charge of the client to complete the training of the working team in the implanted procedures. The first goal, after acquire enough knowledge, is to count with inventories of each of the elements to monitor.
The main objective of this Service is the correct Implantation of the tool. This means to accomplish the requisites of Robustness, Hardware Economy and ideal Performance.
This service includes the implantation of Osmius as a solution for networking, client services, systems, applications and network devices monitoring and management and the Report module as well.
Next tasks will be done during this Service:
The main objective of this Service is the correct deployment of the Osmius Architecture trough the installation of the Master Agents and Agents in the servers.
Result must be the correct installation and communication of the different modules that conforms the infrastructure doing some task like:
One of the most interesting features of Osmius is its versatility to be integrated with client Third Party Software (ticketing, incidences, change management...) helping to have the minimum impact in his business processes.
The main objective of this Service is the correct integration between the different systems and the configuration of its interfaces.
At present, Osmius counts with integrations with privative Third Party Software (HP OpenView, Remedy, SAP, Microsoft...) or Open Source (FootPrints,...).
In addition, there will be a complete configuration of the tool doing tasks like:
Once the tool is completly operative we will procede to its operation. In order to do this, there are some functions that the client staff will realize:
Peoplewarewill provide a third level 24x7 support. This support will be done on site by Peopleware staff.
Operation Service components:
Trough our Certified Partner network you can access to a complete Migration Service of each of the components that conforms Osmius:
The professional classification of this Service pretends to warranty: