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Osmius has a complete Support Plan to go with our clients through the implantation of his Monitoring System and its whole lifetime providing technical assistance.
In order to do this, we offer different Support models to adapt to each client needs.
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 Silver Support
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This Support Plan provides:
- Access to Osmius documentation
- Bugs support
- Feature request
- Virtual appliance
- Software upgrades
- Professional Web Support
- Installation Support with certified consultant
 Gold Support
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This Support Plan provides:
- Silver Support advantages
- Implementation Documentation
- Assignment of one certified consultant to your support account. Web contact
- 8X5 support in view of any Software incidence
- 8X5 support in view of any incidence during the setup and deployment of your platform
- Response time: next working day
 Platinum Support
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This Support Plan provides:
- Gold Support advantages
- Assignment of one certified consultant to your support account. Phone contact
- 24X7 support in view of any Software incidence
- 24X7 support in view of any incidence during the setup and deployment of your platform
- Response time: four hours
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Services 
