osmius.com

Osmius has a complete Support Plan to go with our clients through the implantation of his Monitoring System and its whole lifetime providing technical assistance.

In order to do this, we offer different Support models to adapt to each client needs:

Installation Support

This Support Plan provides:

• Register Advantages.
  

• One month of web access to an Osmius Consultant to help you with the installation, implantation and setup.

Gold Support

This Support Plan provides:

• Installation Support advantages.
  

• 8X5 support in view of any Software incidence.

• 8X5 support in view of any incidence during the setup and deployment of your platform.

• Assignment of one certified consultant to your support account. Web contact.

• Automatic updates of your system.
  

• Response time: next working day.

Platinum Support

This Support Plan provides:

• Gold Support advantages.
  

• 24X7 support in view of any Software incidence.

• 24X7 support in view of any incidence during the setup and deployment of your platform.

• Assignment of one certified consultant to your support account. Phone contact.

• Response time: four hours.

Summary